Briefing update for staff whose work brings them into contact with the service
From 1 August 2019, the administration service that supports the national cervical screening programme transferred to the NHS. The service produces and sends out the cervical screening invitation, reminder and result letters each year to women.
This briefing provides information for staff whose work brings them in contact with the service about the transfer and those changes. This includes staff in GP practices, clinics and Screening and Immunisation Leads (SILs).
While women who receive cervical screening invitations, reminder and result letters should see no change, the transfer will mean some practical changes to the administration of the service and this briefing explains some of those changes.
Changes from 1 August 2019
The service is currently managed by Primary Care Support England (PCSE), run by Capita. From 1 August 2019, the service will be managed by the NHS North of England Commissioning Support Unit (NECS). Commissioning Support Units are part of the NHS and provide a range of services to NHS organisations locally and nationally. The new service will be called NHS Cervical Screening Administration Services – please see branding below.
The transfer will happen in two phases. The first phase will involve around 100 staff, who currently provide the service, becoming employees of NECS. This means that staff you currently interact with will remain the same and will continue to work from their current sites in Preston and Leeds, using a combination of PCSE and new NHS systems.
The second phase is planned to happen in November 2019 and will involve the staff relocating to NHS-run buildings in Preston and Leeds and moving to working on NHS systems.
An NHS programme board has been established to manage the transition and NECS, PCSE and NHSE are working together to ensure a safe and smooth transfer of services.
Contacting NHS Cervical Screening Administration Services from 1 August 2019
Some of the contact points for customers and stakeholders will change from 08.00 on 1 August 2019 as part of the service transition.
- Email addresses that include ‘pcse’ will change, e.g.
Please note the additional contact details / email addresses for the lab results/enquiries/queries which should be circulated to staff who may deal with the service.
|Old PCSE email address||New CSAS email address|
|email@example.com||CSAS.Labs@nhs.net (this is Leeds, and for Lab use only for all results, enquiries and queries)|
|firstname.lastname@example.org||CSAS.Labs-Preston@nhs.net (for Lab use only for all results, enquiries and queries)|
- Online forms will be hosted on a new NECS website at www.csas.nhs.uk. Web content will transfer, including forms such as cease/defer/reinstate. End users will see no difference to these forms other than a change in branding (see above) and instructions about contact points.
- Any submissions to PCSE right up to the point of change will be processed.
- After 1 August 2019, any email sent to previous PCSE inboxes will have clear redirect information for service users. Similar messages on the PCSE website and cervical screening messages will have redirect links to NECS new website at www.csas.nhs.uk. This will remain in place for a period of time.
- The PO Box will change from 1 August for paper correspondence, new details are as follows: PO Box 572, Darlington DL1 9AG.
- During the transition, telephone contact will continue to be routed through the PCSE Customer Support Centre and the number (0333 014 2884) will remain in place.
In the meantime, please continue to use existing PCSE contact points for requests and queries about the current service.
Any questions specifically about the service transfer can be emailed to email@example.com
NHS Cancer Programme