Practice Managers’ Development Programme (Quality Improvement) - Dealing with Difficult People and Situations - Courageous Conversations
The session looks at workplace challenges and fears and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.
The session is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection as well as learning from the experience of the group.